{"id":13,"date":"2018-02-14T19:41:04","date_gmt":"2018-02-14T19:41:04","guid":{"rendered":"https:\/\/support.learnwithsprig.com\/?page_id=13"},"modified":"2018-03-05T20:04:00","modified_gmt":"2018-03-05T20:04:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/support.staging.spriglearning.com\/?page_id=13","title":{"rendered":"FAQ"},"content":{"rendered":"<p style=\"text-align: center;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-411 size-medium\" src=\"http:\/\/learnwithsprig.com\/support\/wp-content\/uploads\/2018\/02\/moose-pose-2-211x300.png\" alt=\"\" width=\"211\" height=\"300\" srcset=\"https:\/\/support.staging.spriglearning.com\/wp-content\/uploads\/2018\/02\/moose-pose-2-211x300.png 211w, https:\/\/support.staging.spriglearning.com\/wp-content\/uploads\/2018\/02\/moose-pose-2-768x1093.png 768w, https:\/\/support.staging.spriglearning.com\/wp-content\/uploads\/2018\/02\/moose-pose-2-719x1024.png 719w, https:\/\/support.staging.spriglearning.com\/wp-content\/uploads\/2018\/02\/moose-pose-2-35x50.png 35w, https:\/\/support.staging.spriglearning.com\/wp-content\/uploads\/2018\/02\/moose-pose-2-42x60.png 42w, https:\/\/support.staging.spriglearning.com\/wp-content\/uploads\/2018\/02\/moose-pose-2-70x100.png 70w, https:\/\/support.staging.spriglearning.com\/wp-content\/uploads\/2018\/02\/moose-pose-2.png 843w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/p>\n<h3>We&#8217;ve compiled FAQs to help you find a solution to the most common issues quickly and hassle-free.<\/h3>\n<h3>Select an FAQ below and expand the answer:<\/h3>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">What\u2019s my username?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Your username is your firstname+lastname (i.e janesmith).<\/p>\n<p>If there is an error in the spelling of your username, please <a href=\"http:\/\/learnwithsprig.com\/support\/?page_id=15\">contact the Sprig Learning Support Team<\/a>.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How do I change my email address?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>To change your email address, follow these steps:<\/p>\n<ul>\n<li>Login to your respective Data Portal (admin, caregiver, educator, assessor).<\/li>\n<li>In the navigation bar on the left, select <strong>\u2018Your Profile\u2019<\/strong>.<\/li>\n<li>Select the box labeled <strong>\u2018E-MAIL\u2019<\/strong> and type your desired email address.<\/li>\n<li>Select <strong>\u2018Update Profile&#8217;<\/strong>\u00a0to save your new email address.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/learnwithsprig.com\/support\/?ht_kb=how-do-i-change-my-email-address\" target=\"_blank\" rel=\"noopener\">Step-by-step details with images<\/a>\u00a0<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How do I change my password?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>To change your password, follow these steps:<\/p>\n<ul>\n<li>Login and visit to your respective learning portal (admin, caregiver, educator, assessor).<\/li>\n<li>In the navigation bar on the left, click <strong>\u2018Your Profile\u2019<\/strong>.<\/li>\n<li>Make sure your email information is correct.<\/li>\n<li>At the bottom of your profile, select\u00a0<strong>\u2018Generate Password\u2019<\/strong>.<\/li>\n<li>Replace the generated password with your desired new password. If the password you type is considered \u2018weak\u2019 or \u2018very weak\u2019, you will be asked to confirm by selecting a checkbox labeled <strong>\u2018CONFIRM USE OF WEAK PASSWORD\u2019<\/strong>.<\/li>\n<li>We suggest you use a strong password.<\/li>\n<li>Select <strong>\u2018Update Profile\u2019<\/strong> to change your password.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/learnwithsprig.com\/support\/?ht_kb=how-do-i-change-my-password-2\" target=\"_blank\" rel=\"noopener\">Step-by-step details with images<\/a>\u00a0<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">I forgot my password, how do I reset it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Please visit the login screen in your Learning Portal and select \u2018Lost your password\u2019 in the bottom right corner.<\/p>\n<p>Type in your email address in the required box and select <strong>\u2018Get New Password\u2019<\/strong>.<\/p>\n<p>You will receive an email in the inbox of the email you provided. Open the email and follow the instructions inside to reset your password.<\/p>\n<p><a href=\"http:\/\/learnwithsprig.com\/support\/?ht_kb=i-forgot-my-password-how-do-i-reset-it\" target=\"_blank\" rel=\"noopener\">Step-by-step details with images<\/a>\u00a0<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">I reset my password. Why am I not receiving the email to reset it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Be sure to check your \u2018junk\u2019 or \u2018spam\u2019 folder. Sometimes systems will filter out messages from unknown email addresses.<\/p>\n<p>If you have checked your \u2018junk\u2019 or \u2018spam folder and still can\u2019t find the instructions, please <a href=\"http:\/\/learnwithsprig.com\/support\/?page_id=15\">contact the Sprig Learning Support Team<\/a>.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How do I login to the assessment app?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>To login to the assessment app, follow these steps:<\/p>\n<ul>\n<li>Find and open the app on your iPad device.<\/li>\n<li>Select <strong>\u2018Get Started\u2019<\/strong> in the bottom right corner.<\/li>\n<li>Type in your username and password in their respective boxes. Your username is your firstname+lastname (i.e janesmith). You cannot use your email address as your username.<\/li>\n<li>Once you\u2019ve typed in your username and password into their respective boxes, select <strong>\u2018Submit\u2019<\/strong> and you will login.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/learnwithsprig.com\/support\/?ht_kb=how-do-i-login-to-the-assessment-app-3\" target=\"_blank\" rel=\"noopener\">Step-by-step details with images<\/a> <\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How do I login to my Data Portal?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>To login to your Data Portal, visit the web address for the Learning Portal given to your school. Select <strong>&#8216;Login&#8217;<\/strong> in the top-right corner and input your username and password.<\/p>\n<p>Select <strong>&#8216;Login&#8217;<\/strong>.<\/p>\n<p>You should now be logged in to your Data Portal.<\/p>\n<p><a href=\"http:\/\/learnwithsprig.com\/support\/?ht_kb=how-do-i-login-to-my-data-portal\" target=\"_blank\" rel=\"noopener\">Step-by-step details with images<\/a> <\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;ve compiled FAQs to help you find a solution to the most common issues quickly and hassle-free. Select an FAQ below and expand the answer: &nbsp; &nbsp; &nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/support.staging.spriglearning.com\/index.php?rest_route=\/wp\/v2\/pages\/13"}],"collection":[{"href":"https:\/\/support.staging.spriglearning.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.staging.spriglearning.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.staging.spriglearning.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.staging.spriglearning.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":17,"href":"https:\/\/support.staging.spriglearning.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":494,"href":"https:\/\/support.staging.spriglearning.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/494"}],"wp:attachment":[{"href":"https:\/\/support.staging.spriglearning.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}